Secret Shopper Program

Are you interested in finding out how well your business is viewed and provides customer service?
The Chamber has a detailed assessment program — the “Secret Shopper”.
A “secret shopper” visits your business to assess your establishment and will
request information regarding a product or service your establishment offers. A purchase may be made and, shortly thereafter, followed by a request for a return.
The customer experience will be evaluated and a feedback copy of the survey will be provided to your business.
The critiquing is intended to provide you with a snapshot of the customer experience, providing aid in direction for enhancements, if required, and a ‘pat on the back’ for areas well done. NO CHARGE for members.

For more information, contact the Chamber Office at 519.352.7540 or email info@chatham-kentchamber.ca

Online Membership Application