Are you interested in finding out how well your business is viewed
and provides customer service?
The Chamber has a detailed assessment program — the “Secret Shopper”.
A “secret shopper” visits your business to assess your establishment and
will
request information regarding a product or service your establishment
offers. A purchase may be made and, shortly thereafter, followed by a
request for a return.
The customer experience will be evaluated and a feedback copy of the
survey will be provided to your business.
The critiquing is intended to provide you with a snapshot of the
customer experience, providing aid in direction for enhancements, if
required, and a ‘pat on the back’ for areas well done. NO CHARGE for
members.
For more information, contact the Chamber Office at 519.352.7540 or email info@chatham-kentchamber.ca
